lgodewa Terms & Conditions

1Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player" or "you") and lgodewa ("lgodewa", "we", "us" or "our") regarding your access to and use of the lgodewa website, platform, games, betting services and associated features (collectively, the "Services").

By registering an account, depositing funds, accepting any bonus or simply accessing the lgodewa platform, you confirm that you have read, understood and unconditionally agreed to these Terms. If you do not agree with any part of these Terms, you must not use the Services.

lgodewa operates as an online gaming and sports betting information and entertainment platform primarily serving adult users in Malaysia. These Terms apply alongside any supplementary rules, game-specific terms, bonus conditions and the lgodewa Privacy Policy, each of which forms part of your agreement with us.

2Definitions

The following definitions apply throughout these Terms unless the context clearly requires otherwise.

3Account Eligibility

To register and maintain an active lgodewa account, you must satisfy all of the following eligibility conditions at all times:

• You are at least 21 years of age. lgodewa strictly enforces this age requirement. Providing false date-of-birth information will result in immediate account closure and forfeiture of any associated funds.
• You are acting as an individual on your own behalf and not as an agent, trustee or representative of any third party.
• You are not a resident of any jurisdiction in which online gambling is explicitly prohibited under applicable law. It is your responsibility to determine whether using lgodewa is lawful in your location before accessing the Services.
• You are not a current employee, director, contractor or close family member of lgodewa or any associated entity.
• You do not currently hold a self-exclusion arrangement with lgodewa or any recognised self-exclusion programme that covers lgodewa Services.
• You are not registering under a name, identity or payment method that belongs to another person.

lgodewa reserves the right to carry out age and identity verification checks at any point during the account lifecycle. Access to the Services may be suspended during such checks, and accounts may be permanently closed where eligibility cannot be confirmed.

4Account Registration

Each User may hold one lgodewa account only. Creating duplicate, linked or shared accounts is strictly prohibited and may result in the cancellation of all associated accounts and the forfeiture of any balances held within them.

During registration, you agree to:

• Provide accurate, current and complete personal information, including your legal full name, date of birth, residential address and contact details.
• Keep your account credentials — username and password — confidential. lgodewa will not be responsible for losses arising from unauthorised account access resulting from your failure to maintain credential security.
• Notify lgodewa promptly if you suspect any unauthorised use of your account.
• Complete any KYC verification steps requested by lgodewa, including the submission of government-issued identity documents and proof of payment method ownership.

lgodewa processes personal data in accordance with the lgodewa Privacy Policy. Users are encouraged to read that document alongside these Terms.

5Deposits and Payments

lgodewa accepts MYR deposits through a range of Malaysian payment methods, which may include Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and direct bank transfers via Maybank, CIMB, Public Bank, Hong Leong and other supported Malaysian banking partners. Available methods, minimum deposit amounts and processing times are subject to change and should be confirmed in the platform's current cashier information.

By making a deposit, you confirm that:

• The funds deposited belong entirely to you and do not originate from criminal activity.
• The payment method used is registered in your name and that all payment ownership verification checks have been or will be satisfactorily completed.
• You are not depositing on behalf of or at the direction of any other individual.

lgodewa applies the following general deposit guidelines:

• Minimum deposit amounts are displayed within the platform and may vary by payment method.
• Deposits made to an lgodewa account are not interest-bearing.
• lgodewa does not accept third-party deposits. Any deposit identified as originating from a third party may be reversed and the relevant account suspended pending review.
• Chargebacks and payment reversals are not permitted once a deposit has been credited and used for wagering. Attempts to reverse transactions fraudulently may be subject to legal action.

6Withdrawals

Withdrawal requests are processed subject to account verification status, outstanding wagering obligations and the completion of any applicable KYC review. lgodewa targets the following indicative processing timelines:

• E-wallets (Touch 'n Go eWallet, Boost, GrabPay): typically under five minutes for verified accounts in normal operating conditions.
• DuitNow and FPX transfers: typically five to fifteen minutes.
• Direct bank transfers (Maybank, CIMB, Public Bank, Hong Leong, RHB and other supported banks): typically fifteen to sixty minutes.

These timelines are indicative targets only. Actual processing times may be extended by pending KYC checks, incorrect or mismatched payment details, banking maintenance windows or compliance reviews. lgodewa does not guarantee withdrawal completion within any fixed timeframe.

General withdrawal conditions include:

• Withdrawals must be directed to a payment method registered in your own name.
• Any active bonus wagering requirements must be fully satisfied before a withdrawal of related funds can be processed.
• lgodewa reserves the right to request additional identity or source-of-funds documentation before releasing a withdrawal.
• Minimum and maximum withdrawal limits apply and are displayed within the platform cashier at the time of the request.

7Bonuses and Promotions

lgodewa may offer promotional bonuses including welcome bonuses, reload offers, birthday bonuses, cashback programmes, referral rewards and other time-limited incentives. Each promotion is governed by its own set of specific terms, which will be communicated at the time the offer is presented. These specific terms supplement and, where they conflict, take precedence over this general section.

Wagering Requirements

Most bonuses are subject to a wagering requirement, which specifies how many times the bonus amount (and in some cases the qualifying deposit) must be wagered before any bonus-derived winnings become eligible for withdrawal. The applicable multiplier, eligible games, contribution rates, maximum stake per round or bet, and expiry period are stated in the specific promotion terms.

General Bonus Conditions

• A bonus may only be claimed once per eligible account, household, IP address or payment method unless the promotion terms explicitly state otherwise.
• lgodewa reserves the right to withhold, void or reverse bonus funds and associated winnings where abuse, fraud or manipulation is identified.
• Bonuses that expire before wagering requirements are met will be removed from the account balance along with any associated pending winnings.
• lgodewa may modify, pause or terminate any promotion at any time with reasonable notice where practicable.

8User Conduct

Users must interact with lgodewa Services honestly, in good faith and in compliance with these Terms and applicable law. The following actions are strictly prohibited:

• Providing false, inaccurate or misleading information at any stage of the registration, verification or gaming process.
• Exploiting software errors, technical vulnerabilities or undisclosed features to obtain an unfair advantage.
• Using automated scripts, bots, scrapers or any form of artificial intelligence to place bets, access accounts or otherwise interact with the platform in a non-human manner.
• Coordinating with other Users to manipulate game outcomes, odds movements or bonus qualification conditions (collusion).
• Attempting to launder funds or use lgodewa as a mechanism for any form of financial fraud.
• Opening multiple accounts for the purpose of claiming duplicate bonuses or circumventing account restrictions.
• Sharing account access credentials with any other person.

Where lgodewa determines that prohibited conduct has occurred, we may immediately suspend or permanently close the relevant account, void affected bets or game rounds, withhold or reverse pending withdrawals, and refer the matter to relevant authorities where required by law.

9Responsible Gambling

lgodewa is committed to promoting a safe and responsible gambling environment. Gambling should remain an optional leisure activity. It should never be used as a means of generating income, recovering losses or meeting financial obligations.

lgodewa provides the following player-protection tools, which Users are encouraged to set proactively:

• Deposit Limits: Set a daily, weekly or monthly maximum deposit amount based on your available discretionary entertainment budget.
• Session Reminders: Configure time alerts to prompt regular breaks during extended play sessions.
• Cooling-Off Periods: Request a temporary account restriction of a defined duration to create space before returning to the platform.
• Self-Exclusion: Apply for a longer-term suspension of account access where a temporary break does not provide adequate support.

If you believe your gambling behaviour is causing harm to yourself or others, we encourage you to reach out to appropriate support resources. Malaysian users may contact Talian Kasih 15999 for welfare assistance. GamCare also provides general responsible gambling information and support at an international level.

The lgodewa Responsible Gambling page contains further details, practical advice and guidance on how to use the available tools.

10Limitation of Liability

To the fullest extent permitted by applicable law, lgodewa excludes all liability for losses or damages arising from or connected to your use of the Services, including but not limited to:

• Gambling losses sustained through the use of lgodewa games or betting markets, regardless of the circumstances.
• Losses resulting from technical failures, connectivity interruptions, software errors or platform maintenance.
• Reliance on incorrect, incomplete or outdated information displayed on the lgodewa platform.
• Delays in deposit crediting or withdrawal processing attributable to third-party payment providers, including Malaysian banking institutions and e-wallet operators.
• Unauthorised account access resulting from the User's failure to maintain adequate credential security.

Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, where such limitation would be unlawful.

lgodewa makes no warranty that the platform will be uninterrupted, error-free or available at all times. Scheduled and unscheduled maintenance may temporarily suspend access to all or part of the Services.

11Amendments to These Terms

lgodewa reserves the right to update, revise or replace these Terms at any time. Where a material change is made, we will use reasonable efforts to inform Users through a visible notice on the platform or by other appropriate means prior to the change taking effect.

Your continued use of the lgodewa Services following the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the Services and close your account.

We recommend that Users periodically review this page to remain aware of the current Terms. The effective date at the top of this document will be updated each time a revision is made.

12Contact Us

If you have any questions, concerns or complaints regarding these Terms or any aspect of lgodewa Services, please contact us through the details below. We will endeavour to respond to all genuine enquiries within a reasonable timeframe.

• Website email: [email protected]
• Privacy matters: See the lgodewa Privacy Policy for data-related enquiries.
• Responsible gambling support: Visit the lgodewa Responsible Gambling page or contact Talian Kasih 15999.

This document was last reviewed for accuracy and completeness as part of ongoing lgodewa platform governance. lgodewa encourages all Users to save or print a copy of these Terms for their personal records.