lgodewa Privacy Policy

1Introduction and Scope

This Privacy Policy applies to personal data processed in connection with the lgodewa website, account environment, customer support channels and related gaming information. It should be read together with the lgodewa Terms and Conditions.

For this policy, personal data means information that identifies an individual directly or that can reasonably be connected with an identifiable individual. Processing includes collecting, recording, organising, using, storing, reviewing, transmitting, restricting and deleting personal data.

lgodewa intends this notice to support transparent data handling for users in Malaysia. Privacy rights and obligations may differ according to the applicable circumstances and legal basis. Nothing in this policy removes any right that cannot lawfully be excluded.

2Information We May Collect

The information collected by lgodewa depends on how a user interacts with the Services. Relevant categories may include:

• Identity data: legal name, date of birth, nationality, identification details and copies of documents requested for age or KYC verification.
• Contact data: residential address, email address, mobile number and communication preferences.
• Account data: username, encrypted credential information, account status, limits, preferences and customer-support records.
• Payment data: transaction value, MYR deposit or withdrawal history, masked account references and payment ownership information.
• Activity data: game categories viewed, sports markets accessed, bonus activity, session timing and responsible gambling settings.
• Technical data: IP address, browser type, operating system, device identifiers, general location derived from technical signals and security logs.
• Communication data: questions, complaints, feedback and records of correspondence with lgodewa support.

3How Information Is Collected

lgodewa may receive information directly when a user creates an account, updates account details, completes KYC checks, makes a payment, claims a reward, contacts support or applies a responsible gambling control.

Some information is collected automatically when the website is used. Server logs and similar technologies may record device, browser, page interaction and security information. This assists lgodewa with authentication, fraud prevention, troubleshooting and service performance.

Information may also be received from payment processors, identity-verification providers, banking partners and other service providers involved in delivering the Services. For example, a payment partner may confirm whether a DuitNow, FPX or e-wallet transaction was successful without disclosing unnecessary full financial credentials.

4Purposes of Data Processing

lgodewa may process personal information where necessary to administer the relationship with a user, comply with applicable duties, protect legitimate operational interests or act on valid consent where consent is required.

Specific purposes may include:

• Registering and maintaining an lgodewa account.
• Confirming identity, age, payment ownership and account eligibility.
• Processing deposits, withdrawals, refunds and transaction enquiries in MYR.
• Providing casino, live game and sports betting information, including EPL, Liga Super Malaysia and UFC market content.
• Detecting account misuse, fraud, duplicate registrations, collusion and suspicious transaction patterns.
• Responding to technical, payment, account and responsible gambling requests.
• Applying deposit limits, cooling-off periods, self-exclusion and related player-protection controls.
• Managing promotions and checking compliance with bonus requirements.
• Maintaining records, resolving disputes and enforcing the lgodewa Terms and Conditions.
• Sending service messages and, where permitted, relevant promotional communications.

5Payment and Verification Data

When a Malaysian user chooses Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX or a bank transfer involving Maybank, CIMB, Public Bank or Hong Leong, transaction information may pass between lgodewa and the relevant payment service provider.

Payment information may be used to credit an account, review a withdrawal, investigate a failed transaction and confirm that the payment method belongs to the registered user. lgodewa may request supporting records where names do not match, unusual activity is identified or additional source-of-funds checks are reasonably required.

Users must not provide payment details belonging to another person. Third-party payments can create privacy and security risks and may lead to transaction reversal or account restriction under the lgodewa Terms and Conditions.

6Cookies and Similar Technologies

Cookies are small data files stored through a browser. lgodewa may use strictly necessary cookies to maintain sessions, remember security choices, support navigation and reduce unauthorised account access.

Performance or preference technologies may help lgodewa understand general website usage, remember display settings and improve the experience across mobile and desktop devices. Where consent is required, optional technologies should be used according to the choice recorded by the user.

Browser settings can usually restrict or remove cookies. Blocking essential cookies may affect account sign-in, saved preferences or other core functions. Cookie controls do not remove transaction and security records that lgodewa must retain separately for valid operational or legal purposes.

7Disclosure and Service Providers

lgodewa does not treat personal information as a product for unrestricted sale. Information may, however, be disclosed where necessary to operate the Services or satisfy applicable obligations.

Recipients may include hosting and security providers, customer-support systems, identity-verification services, payment processors, banks, professional advisers and competent authorities. Each recipient should receive only the information reasonably required for its role.

lgodewa may also disclose information to investigate fraud, protect users, enforce legal rights, respond to a valid official request or support a corporate reorganisation. Where processing involves another country, reasonable measures should be considered to protect the information in accordance with applicable requirements.

8Data Security

lgodewa applies reasonable administrative, technical and organisational safeguards intended to protect personal data. Measures may include access controls, authentication procedures, monitoring, data minimisation, staff confidentiality requirements and protected communications.

No internet transmission or storage system can be guaranteed completely secure. Users also have an important role. A strong, unique password should be used for lgodewa, credentials should not be shared and account activity should be reviewed regularly.

If you suspect unauthorised access, disclose only the information needed to explain the issue and contact lgodewa promptly. Do not send a password, full card number or unnecessary identity document through an unsecured communication channel.

9Data Retention

lgodewa retains personal data for as long as reasonably necessary to provide the Services, maintain account security, process payments, address complaints, enforce agreements and meet applicable record-keeping duties.

Retention periods may vary according to the type of record. Basic account, KYC, payment and dispute information may need to remain available after account closure. Temporary technical logs may be kept for shorter periods unless they are connected with a security investigation.

When information is no longer required, lgodewa may securely delete, anonymise or restrict it. Anonymised statistics that no longer identify an individual may be retained for analysis and service planning.

10User Rights and Choices

Depending on the applicable law and circumstances, a user may be entitled to request access to personal data, correct inaccurate information, withdraw consent, object to certain processing, limit promotional communications or request deletion.

These rights are not absolute. lgodewa may need to verify the identity of the requester and may retain information where required for security, payment records, dispute resolution or other lawful purposes. A request involving another person's data may be restricted to protect that person's privacy.

Users can also choose responsible gambling controls. A request to delete information does not automatically cancel self-exclusion records where retaining limited information is reasonably necessary to prevent the creation of another account during an exclusion period.

11Service and Marketing Communications

lgodewa may send essential service communications about account security, payment status, policy changes, verification or responsible gambling controls. These operational messages may be necessary even where promotional communication has been declined.

Promotional messages may include information about relevant games, sports markets, rewards or lgodewa features. Where required, such communication will depend on consent or another valid basis. A user may request that promotional messages stop, although a short processing period may be needed to apply the preference across active systems.

12Policy Changes

lgodewa may revise this Privacy Policy to reflect service updates, security practices or changes in applicable requirements. Material updates may be highlighted through an appropriate website notice.

The revised policy takes effect on the stated update date. Continued use of lgodewa after an update means that the current notice will apply to subsequent processing, subject to any consent requirement that cannot lawfully be replaced by general notice.